Position: Vice President of Operations
Industry: Payment Processing
Location: Austin, TX
Reporting to: CEO
Annual Salary: $150k - $300k (based on experience) + Incentives
Gather Resources is looking for a rock-solid VP of Operations who thoroughly understands the fundamentals and nuances of high-risk payment processing and the different business models that fall into this category. This VP of Operations will need to strategically plan and execute for operational efficiency and be willing and able to provide hands-on support to their team and also hit deadlines and structured initiatives. This candidate should have experience leading, managing, and growing a payments company operations team.
Day to Day Activities:
Develop & lead the support team, sales team, channel, development, and possibly an underwriting team
Oversee & Optimize Vendor relationships
Further structure and enhance internal sales and support protocols & training (and possibly underwriting as well)
Measure metrics to track improvement
Revenue & Reporting Analysis
Possible event attendance **Travel Required Periodically**
1-2 days of attendance roughly once every other month
Huge opportunities exist at industry events and trade shows
Contract Review and Negotiation
Mid-Term Projects:
Establish & maintain vendor relationships
Contract review & negotiations
Streamline & enhance Standard Operating Procedures
Streamline & enhance training programs
Implement & Guide software, sales, and channel initiatives
Requirements:
At least 3 years of Operational Leadership Experience *in the merchant services industry*
Experience in the “High Risk” Payments Space
Ability to quantify and verify past *metric-focused* results
Hands-on leadership
Excellent communication skills – written and verbal
Tech-savvy – in-depth experience with CRMs and industry systems
You’re big on gratitude, giving praise, and focused on results
Relocation to Austin, TX to work out of company HQ
Preferred:
Marketing experience (allows better rapport with clients)
Sales experience
Underwriting or Risk experience
Benefits:
Health Insurance
Dental Insurance
401(K) with company match
Weekly Company Happy Hours
Company-Sponsored Social Events