Position: Sales Engineering Associate
Location: Farmers Branch, TX (on-site)
Reporting to: Operations Manager
Compensation: $60,000 annually
Work Schedule: Mon - Fri / 8 am to 5 pm
Gather Resources is looking for a smart individual to work as a Sales Engineering Associate for their client in the Bankcard Industry.
As a Sales Engineering Associate, you will be the primary technical and product resource and a key player in the success of the sales team. In this role, you will be responsible for understanding the prospects’ current payment processing environments and any issues or challenges they are facing to develop a solution based on the company’s products and technologies. You will also be responsible for understanding current technology in use by B2B clients, such as ERP and accounting systems, while maintaining an in-depth understanding of key payment technologies such as encryption, tokenization, EMV, etc.
A successful candidate should have the ability to articulate technology and product positioning to both business and technical users while establishing and maintaining strong relationships throughout the sales cycle.
Role & Responsibilities:
Participate in sales calls.
Engage in technical and product discussions with technical resources from prospects to understand the current processing environment and improvement opportunities.
Design viable solutions to leverage existing company products and technologies based on the prospect’s feedback.
Present solutions to prospects as part of the sales process.
Maintain an in-depth knowledge of company products and technology and stay up-to-date with changes in the payments market.
Research and document information regarding general industry and/or 3rd party products or solutions for sales teams, clients, and prospects.
Assist in training, testing, and providing feedback to the development and product teams.
Assist in the development and delivery of product demonstrations.
Manage the implementation of key prospects via company platforms.
Lead efforts related to platform conversions for key clients.
Manage B2B partnerships with 3rd party developers of custom solutions.
Act as the first point of contact for all RFP (Request For Proposal) requests for B2B merchants/prospects.
Compile training and/or procedural documents for new hires/existing employees.
Train new employees and manage ongoing training.
Assist with large client retention as needed.
Act as the point of contact for the technical support team.
Perform related projects and duties as assigned.
Skills, Attributes, & Experience:
High school diploma or equivalent; Associate or Bachelor’s degree preferred
5+ years of experience in technical sales, technical client services, or product management role
5+ years of customer service experience preferred
5+ years of experience in a level 2, senior, or team lead position
Proficiency using Microsoft Office Suite (Word, Excel, Outlook, etc.) and other Windows-based programs
Well-organized, detail-oriented, and able to adapt in a fast-paced work environment
Must be willing to travel during onboarding for training in the first 90 days of hire
Experience conducting technical discussions in a sales environment
In-depth knowledge of electronic payments required
Perks & Benefits:
Health, Dental, Vision, Life Insurance
Short-Term/Long-Term Disability
Optional Health Savings Accounts
401(k) with company match
Generous paid time off and 12 company holidays