Position: Intake Specialist
Location: Fully Remote 100% (USA only)
Reporting to: Supervisor
Compensation: $20 per hour | Fluent in English & Spanish $22 per hour
Compensation Type: Full-time | Hourly | Non-Exempt
Gather Resources is looking for several full-time Remote Intake Specialists to join our clients’ rapidly growing marketing company! Are you passionate about empowering people and helping to create change? The ideal candidate is incredibly detail-oriented as well as able to work effectively and efficiently without losing track of the smaller details.
As a Remote Intake Specialist, you’ll have the opportunity to connect with a wide range of individuals who have been hurt by various products and/or institutions and help educate and empower them to take legal action that could change their lives. Our client provides the training and additional resources to help you flourish in this role with their tight-knit, supportive, and passionate intake team.
Role & Responsibilities:
Manage a high amount of outbound/inbound communication through calls, text, and emails, promptly, while also responding to client questions and concerns.
Evaluate inquiries and phone calls, gather thorough information and accurate details, making sure the individual feels seen and heard, to help determine if they meet the established criteria.
Utilize approved call, text, and email templates developed by management and team to communicate effectively.
Identify client needs, and provide clarifying information, and reassurance, as needed.
Keep detailed and comprehensive records of all conversations in CRM.
Meet and/or exceed, both individual and team-established goals and objectives.
Attend and participate in team meetings, hosted bi-monthly.
Skills, Attributes, & Experience:
Ability to manage time effectively, maintain focus, multitask, set priorities, and adhere to assigned schedule to ensure that your assigned tasks are completed timely.
Previous experience in customer support and/or sales roles with a customer-centered focus.
Previous experience in a call/ contact center setting; comfortable with multiple hours on the phone, talking to approximately 30+ people a day is a plus.
Previous experience in social work, law, nursing, mental health, guidance counseling, or life coaching is preferred, but not required.
Team player and reliable self-starter with an ability to work independently and collaboratively problem-solve with other team members and leaders.
Adaptability and ability to communicate with different personality types.
Strong written and verbal communication skills to communicate clearly with remote teammates and other external stakeholders.
Active listening and deductive reasoning skills with a strong typing speed.
Strong attention to detail and proofreading skills with a knack for writing, attention to grammar, and mimicking brand voice are a plus.
Comfort with learning and using remote tools and software including Slack, Google Suite, SimpleTexting, and Talla.
Familiarity with CRM platforms like CallRail, CallFire, and Pipedrive is a plus.
Perks & Benefits:
Health Insurance
Flexible schedule
Inclusive culture with a focus on making an impact
Generous PTO Policy
401K
Paid holidays
Technology & Work Schedule Requirements:
You must have your own personal computer or laptop to use for work.
Full-time: 35-40 hours per week (7-8 hour shifts, split shifts considered) within allotted timeframes.
All positions require working one weekend day each week, Saturday or Sunday, encompassing the hours from 4 pm-8 pm CT.
Standard business hours of operation are 9 am-9 pm CT Monday through Sunday.