Position: Receptionist
Location: Addison, TX - Dallas, TX (on-site)
Reporting to: General Manager
Compensation: $40,000 to $45,000 per year ($19.23 to $21.63 per hour)
Compensation Type: Hourly (non-exempt)
Gather Resources is looking for a punctual Receptionist to be responsible for their client’s front desk administration, operating a multi-line telephone system to direct callers to the appropriate designation, and providing clerical support to various departments as needed. This person will be the first point of contact for the entire organization and requires a positive attitude and a polished, professional appearance.
Role & Responsibilities:
Ensure the front lobby is open promptly at 8:00 am and securely closed at 5:00 pm.
Answer incoming telephone calls, identify the purpose of callers, and forward calls to appropriate personnel or departments.
Serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrivals; maintain security and telecommunications system.
Work independently to resolve scheduling conflicts to ensure adequate front desk and/or phone coverage.
Document and maintain position processes to help ensure position continuity and for reference.
Answer general questions about the company and provide visitors and/or callers with requested information on location, address, directions, company website, services provided, etc.
Deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
Maintain security by following procedures; monitoring the logbook; and issuing visitor badges.
Receive, sort, and distribute mail.
Maintain telecommunication system by following the manufacturer's instructions for house phone and console operation.
Maintain a safe and clean reception area.
Assist with resolving problems associated with building services including janitorial, mailroom, copier services, parking, access badges, and conference rooms.
Contribute to team effort by accomplishing related results as needed.
Coordinate, maintain, and update calendars, meetings, and room logistics.
Assist with clerical duties including faxing, copying, and organizing/maintaining files.
Assist with the coordination and scheduling of office/building maintenance activities.
Support administrative and special project requirements, as assigned.
Assist with the coordination and execution of local culture engagement programs.
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department's goals
Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)
Perform additional duties as assigned.
Skills, Attributes, & Experience:
High school or equivalent experience and a minimum of 5 years of experience in office administration or facilities management. Associate’s degree preferred.
Possess strong analytical, organizational, & interpersonal skills
Ability to use logic and reasoning to render sound business judgment
Attention to accuracy and detail in processing information
Excellent communication skills
Ability to maintain confidentiality, establish priorities, work collaboratively, and meet objectives
Must have a positive attitude and excellent customer service skills
Possess analytical/problem-solving and decision-making skills
Ability to work independently
Ability to foster teamwork
Ability to work in a fast-paced environment
Competent in Windows-based computer applications (Microsoft Office)
Ability to learn and utilize internal systems
Perks & Benefits:
Health, Dental, Vision, Life Insurance
Short-Term/Long-Term Disability
Optional Health Savings Accounts
401(k) with company match
Generous paid time off and company holidays