Position: Senior Bilingual (Mandarin) Sales & Service Specialist
Location: Farmers Branch, TX (on-site)
Reporting to: Operations Manager
Compensation: $18 to $24 per hour
Work Schedule: Monday - Friday, 8 am - 5 pm
Gather Resources is looking for a Senior Bilingual Sales & Service Specialist who can read and write in both English and Mandarin to work with their Payment Industry client located in Farmers Branch, TX.
As a Senior Bilingual Sales & Services Specialist, you will be responsible for assisting Mandarin-speaking merchants and partners via phone and email communications. You will be providing the first level of support for sales tasks such as new merchant application submission and equipment orders; as well as all customer and technical service requests. A successful candidate will be able to guide Partners on internal requests and changes while promoting and maintaining a professional working relationship with internal and external customers.
Role & Responsibilities:
Facilitate requests between internal departments and Mandarin-speaking Merchants and Partners.
Act as liaison for other departments, Partner Relations, and management; focusing on Partner management.
Answer incoming requests from Mandarin-speaking Merchants and Partners and facilitate requests. Examples of requests may include but are not limited to transaction lookups, download assistance, terminal, and product operation, setup/configuration adjustments, accounts maintenance, software builds/adjustments, network closures, and any general technical support.
Review incoming paperwork to ensure accuracy before entering it into the system/boarding.
Ships equipment and billing information, as necessary.
Note all communications in the correct database.
Assist in Partner statement message requests, creation, and review.
Gather info and escalate it to help develop healthy and growing business relationships with Partners and provide continual ongoing support to bring in additional business to the company.
Create and provide training and/or materials as needed to teams supporting Partners.
Develop in-depth knowledge of how each Partner's business works to identify different ways in which the company can provide excellent service.
Keep abreast, through continuing education, of changes and new technologies in the related field of business.
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
Skills, Attributes, & Experience:
A Bachelor's degree or equivalent experience and a minimum of 1 year of sales or strategic accounts management experience preferred
Fluent in Mandarin, both written and verbal. Cantonese, Fuzhou dialect preferred
Possess a strong customer service focus and attention to detail
Possess strong oral and written communication and interpersonal skills
Possess a critical focus on accuracy and strong organizational skills
Ability to establish priorities, work collaboratively, and meet objectives
Ability to work independently but with a team focus
Ability and confidence to make sound decisions and maintain confidentiality
Ability to analyze and research an issue; convey urgency when necessary and manage the issue to closure
Ability to follow up with issues and projects to completion
Ability to manage multiple priorities in a fast-paced environment with limited supervision
Proficiency in Windows-based computer applications (Microsoft Office Suite) and other applications and systems as necessary
Perks & Benefits:
Health, dental, vision, & life insurance
12 paid company holidays
Generous PTO policy
401(k) with company match
On-site gym, showers, and deli available to employees
Great skyline view of downtown Dallas