Position: Director of Account Management
Location: Irving, TX
Reporting to: Chief Sales Officer
As a Director of Account Management, you will be responsible for account management, client relations, and customer service and support aspects of the assigned accounts in the market segment to achieve the goals and objectives identified by the company. Facilitate implementation and communication to ensure client needs are met in a timely, efficient manner using consistent processes and procedures as they relate to each target market.
Duties & Responsibilities:
Facilitates communication between the Client, Sales, and Information Technology (IT).
Assists in establishing processes and procedures with clear boundaries and guidelines for client management.
Improve the client and employee experience by understanding their needs and identifying/implementing cutting-edge solutions to solve gaps and needs in a timely fashion.
Provide monthly and/or quarterly calls with each Client to ensure satisfaction with Company services.
Proactively provides information to clients to assist in securing future business.
Develops an in-depth understanding of each target market and the differences as they relate to successful implementation.
Attends industry events, meetings, and local association meetings to provide maximum exposure for the Company and network/build relationships with targeted prospects.
Participate in all training and educational activities necessary for the position and department.
Maintains current knowledge of the industry and our competitors.
Accompanies Sales staff with Client meetings to establish implementation terms.
Analyze department processes and procedures; making recommendations for improving efficiencies and internal costs.
Collaborate with senior leadership to continuously assess needs and update road maps as necessary.
Attends scheduled business partner meetings and/or conference calls to provide client updates through engaging, informative, and well-organized presentations.
Partner with internal departments as needed regarding account inquiries and relevant process engineering.
Identify success metrics and develop reporting to track progress against goals and present results, insights, and management recommendations.
Ensure projects are met within approved time frames with limited extension requests.
Qualifications:
Bachelor’s degree or education equivalent to a college degree in management or related field
A minimum of 5 years experience in client relations, account management, or healthcare experience • Experience in healthcare or related industry highly preferred
Thorough knowledge of Microsoft Office Suite
Strong analytical skills and attention to detail as it relates to processes and procedures
Ability to use independent judgment and discretion to identify a resolution for system issues, process improvement, etc.
Excellent communication and interpersonal skills allowing you to interact effectively with clients, sales team members, operations, customer service, and other internal departments
Innovative, motivated, organized, high-energy team player
Capability to establish smooth working relationships, resolve interpersonal conflicts, correct misunderstandings or errors, and apply basic staff etiquette in dealing with others
Ability to explain complex information effectively to clients or staff members by phone and in writing
Ability to learn new procedures and adapt quickly to change in a fast-paced environment